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COVID-19 UPDATE
As a hardware retailer we have been designated by the government as an essential business, this is because we sell items that are essential in keeping homes maintained, warm, safe, and with power. For this reason our trade counter and website will still be open and operational. Please bear in mind when placing an online order there may be some delays from our suppliers., We will endeavour to keep you informed if there are any issues or delays with the order, to help us with this an email address and contact number are essential.
We thank you for your understanding in this difficult time.
Terry McKeown - Managing Director
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Tools & Parts Direct is the online operation of Power Tool Centre Ltd based in the heart of Liverpool City Centre.
Power Tool Centre Ltd was formerley a Black & Decker shop hence our speciaility when it comes to all things Black & Decker and DeWalt.
Power Tool Centre Ltd took over the Black & Decker shop in Liverpool back in 1994 when Black & Decker decided to close all of its retail operations in the UK at the time. Since then, Power Tool Centre Ltd has become known, both locally and nationally, as one of the only few Black & Decker and DeWalt approved repair, servicing and part shops, left in the country.
In 2003, Power Tool Centre Ltd decided to launch its online retail operations with the goal to provide the best priced Black & Decker power tools to our customers across the UK, in a convienient, easy-to-use and secure environment.
In early 2010 we decided to expand our online retail operation due to our specialist knowledge of Black & Decker and DeWalt to include the supply of spare parts and accessories for both Black & Decker and DeWalt products, even though we have been selling spares and accessories for well over 25 years.
This expansion coupled with our specialist and thorough understanding of all things Black & Decker and DeWalt, allowed us to not only provide a good user experience but also provide the best advice and guidance when it comes to repair, servicing or any other Black & Decker or DeWalt related query - Tools & Parts Direct was born!
Since Tools & Parts Direct was launched back in early 2010, we have steadily become one of the main suppliers of Black & Decker and DeWalt power tools, spare parts, accessories and just as important, advice and guidance, to both tradesmen and the general public across the UK.
We are proud of the fact that if any of our customers Black & Decker or DeWalt products are in need of attention, they can rely on us to provide the expert advice, guidance and products they need with a quick and professional service of high quality.
Goals & Objectives
Our reputation has been built, above all, on the quality of our products, our commitment to customer support and the technical knowledge and understanding of our products. It is this what gives us our edge over our competitors.
Our ultimate goal is to become the one-stop-shop for anything related to Black & Decker and DeWalt, both in terms of products and support so that we can satisfy our customers needs in a quick, efficient and cost effective way.
Our commitment to you
Tools & Parts Direct is committed to providing our customers with the best power tools, spare parts, accessories and components, at the best prices, in a secure and easy to use environment backed up by a high quality and professional customer support policy.
Customer Service Standards
Here at Tools & Parts Direct we believe our customers deserve a strong customer service policy that guarantees they will be taken care of. With this in mind, we believe that in order to meet our customer service goals, we need to follow our customer service standards, as outlined below:
Satisfy customer expectations and needs by providing quality products and professional customer care.
Make sure the achievement of customer satisfaction is an integral part of our day-to-day activities.
Make sure that 'quality' is the fundamental principle for everything we do.
Make sure any complaint or feedback is taken very seriously and is seen as an opportunity to improve.
Always be polite, professional and courteous.
Acknowledge any complaint within 2 working days and to follow-up in accordance with our complaints procedure.
Return any telephone calls within a 24 hour period (allowing for weekends) or earlier if agreed.
Action all correspondence within 2 working days of receipt and where a response is needed, reply according to the correspondents preference.
Ensure all correspondence is professional, appropiate, accurate and gramatically correct.
If you would like to contact us for any reason, please click here where an experienced member of our customer service team will gladly assist with your query.
Alternatively, you can call us direct on 0151 207 1400 if you prefer to discuss your query over the phone.